STICKY RICE STORIES

STORE POLICIES

Returns/Exchanges

We offer returns or exchanges on products that are unused and undamaged. Card sets must be returned in full. Refunds will be issued after the return has been received in Greenville, NC. Shipping charges are never eligible for refund.

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Turnaround/Processing Time

Due to our shop being small and family-run, our typical turn-around time is up to 5-7 business days. We ship twice a week so your order should be processed prior to that time, but it is not guaranteed.

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Combining Orders

We are not able to combine orders at this time. Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. 

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Expediting Orders

We are unable to expedite orders at this time. Packages under 15oz will ship via First Class Mail and packages over will be shipped via Priority Mail or Media Mail. 

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After Placing Your Order

You will receive an order confirmation after placing your order, given you've provided us with an accurate email address. Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. Please note: none of our shipping times are guaranteed.

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Returned Packages

If your package is returned to Sticky Rice Stories™ due to an incorrect address, you will receive a refund of the subtotal of your order.  To reship, you will need to purchase the product again with additional postage.

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Lost or Delayed Packages

Please note: once your items have been handed over to USPS, they are no longer the responsibility of Sticky Rice Stories™. Though we’re always sad when packages go missing, we cannot be responsible for them. We are not able to replace lost or stolen packages. If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail (Standard Shipping) does NOT come with insurance. Sticky Rice Stories™ will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.

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International Shipping

Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. Sticky Rice Stories™ has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Packages returned to Sticky Rice Stories™ due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.

 

PRIVACY POLICY
Sticky Rice Stories™ respects the privacy of its users (“user” or “you”) that use our website located at www.StickyRiceStories.com, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”). The following Company privacy policy (“Privacy Policy”) is designed to inform you, as a user of the Website, about the types of information that Company may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Company uses and discloses that information, and your rights in relation to that information. 

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The Website is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website.

 

BY USING OR ACCESSING THE WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

Information We Collect and Receive

Sticky Rice Stories™ collects and retains information about you and your device when you visit or give us information through Sticky Rice Stories™.

 

Non-Personally Identifiable Information

When your computer or mobile device contacts our web servers, we collect usage information about how our visitors use and navigate the Sticky Rice Stories™ website. An anonymous profile is established based on your visit and information such as the frequency and length of your visit, browser type, referrer data identifying the web page visited prior or other method used to enter the site and subsequent to visiting our website and mobile applications.

· Location Information We track location information based on IP address.

· Device Information We record information about the device you use to access our services. Device information may include the type of device you use, the unique identifier of the device, or the network provider that you use.

 

Personally Identifiable Information

Personally identifiable information is data that can identify and individual, such as a name or an email address. It refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. We collect this kind of information from you to facilitate transactions that require knowing who the individual is.

 

Examples of times when we use personally identifiable information

There are a few areas on our web sites that can require personally identifiable information. An email address is required to subscribe to our email list or when buying products.

 

How We Use Your Information

The information we collect is used to improve your Sticky Rice Stories™ web experience. Visitors are provided services tailored especially for them, or to inform them about new features or services.

While Sticky Rice Stories™ uses third party vendors to communicate with you or analytics reporting, your information, including your email address, will not be sold, shared or disclosed with any third party outside of Sticky Rice Stories™ family unless otherwise noted in a specific consent or other entry, or as necessary to provide communications from Tiny Theologians™ through third party vendors. Sticky Rice Stories™ employs strict security measures to safeguard online transactions, and personal information is stored in a secured database and always sent via an encrypted channel.

 

Advertising

In some cases, Internet cookies and web beacons may be used to give you useful information through third party vendors and advertisements, including Google and Facebook. At times, you may see an ad from Sticky Rice Stories™ on third party websites based on your web visit history to our website through these cookies.

 

Preferences and Opting Out

Users may opt-out of the use of their data for internet-based advertising.

You may opt out of a third party’s vendor use of cookies by visiting the Network Advertising Initiative opt-out page.

You may also opt out of Google’s use of cookies by visiting its Ads Settings page.